SolutionCare Complete

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SolutionCare Complete

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SolutionCare Complete

The SolutionCare Complete Plan is the most popular support option offered by Solution Works. The SolutionCare Complete product is an all-inclusive support option that provides all of the following benefits:

24 X 7 X 365 Monitoring of Servers, Network Devices and Internet Connections
24 Hour Maintenance of your technology infrastructure with 4-business hour response time guarantee and onsite emergency response of 4 business hours.
12 Hour Business Day (8AM – 8PM E.S.T.) On-Call Help Desk support with callback service for after hours and weekend issues.
Continuous updating of security patches and antivirus definitions on all PC’s and Servers
Daily monitoring/testing of your backup software to make sure backups are successful
Disk Cleanup and Defragmentation of all Systems on a regular basis
Unlimited Desktop support and troubleshooting for all PCs covered by the service agreement
Unlimited Printer support and troubleshooting
Unlimited NT/Windows 2000/ Windows 2003/ Windows 2008 server support/maintenance
Unlimited Management of all network hubs and switches
Unlimited Firewall maintenance and troubleshooting
A Hosted Spam solution for as many mailboxes on your network.
Monthly Executive Reports detailing the actions taken on the workstations in the previous month
Quarterly Meetings with Staff to look at any open issues and future technology plans
Access to individual computers from remote locations
An affordable Flat Rate that Includes Everything, so you can budget your complete IT Costs.