SolutionCare IT Services Case Study: Ophthalmology Practice

Company Background

The Ophthalmology Practice is one of Connecticut’s most experienced, complete eye care providers. With over six ophthalmologists dedicated to providing the highest quality service in a professional, caring environment, they provide comprehensive eye care for adults and children from routine examinations, the latest in refractive surgical techniques, medical and surgical treatment of eye diseases, and a full service optical dispensary for glasses, sunglasses, contact lenses and low-vision appliances.

Challenge

The Practice has two offices with a new one coming on board with rotating doctors, technicians, optical staff and an unpredictable set of requirements. Additionally, the SBS 2003 server they were running was on 4+ year old hardware and running into technical challenges.

The Solution That Works

Solution Works worked with the Ophthalmology Practice to develop a plan for overall system improvement and we accomplished the following:
Identified a list of needs and requirements.
Identified a short term and long term plan to achieve those requirements.
Implemented small business routers to manage their network configuration and to allow both offices to communicate with each other.
Working with medical software providers, we installed a Small Business Server 2008 system to implement email collaboration, automatic backups of practice documents and integration of third party applications to manage their optical department.
Provided 24x7 monitoring and management of the network and on-going SolutionCare technical support options, including access to our helpdesk.

Results

With the new office location, The Practice was able to connect remotely to their office location and share resources. The new server allowed them to be more efficient while providing them with the Peace of Mind needed to focus on those issues that were important to running a medical practice.

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